Privacy Policy
1. Information We Collect
We collect information to operate our website, communicate with clients and prospects, deliver consulting services, improve our systems, maintain security, and document our work.
Information You Provide Directly
We may collect information you choose to provide, including:
- Name, email address, phone number, company name, job title, and other contact details
- Information submitted through contact forms, intake forms, scheduling tools, support requests, surveys, or chat tools
- Project requirements, business goals, technical questions, files, documents, screenshots, recordings, credentials, system access details, and other materials you provide during a consulting engagement
- Billing, payment, procurement, contract, and tax-related information
- Account registration information, if our website or client portal allows account creation
Information submitted through contact forms or other inquiry channels may be used to respond to your request, qualify opportunities, provide customer service, maintain business records, and improve our services.
Communications and Recordings
As a modern software consultancy, we may record, transcribe, summarize, store, and analyze business communications where permitted by law and platform settings. This may include:
- Emails, chat messages, support tickets, and project management activity
- Video calls, phone calls, demos, discovery sessions, workshops, training sessions, and onboarding meetings
- Screen shares, technical walkthroughs, implementation sessions, and troubleshooting calls
- Meeting notes, transcripts, action items, decisions, approvals, and follow-up tasks
We use these records to deliver services, maintain project continuity, train team members, improve quality, support accountability, resolve disputes, and preserve institutional knowledge. Where legally required, we will provide notice or obtain consent before recording calls or meetings.
Website and Usage Data
When you visit our website or interact with our digital services, we may automatically collect certain technical and usage information, including:
- IP address
- Browser type and version
- Device type, operating system, and screen size
- Referring URLs and pages visited
- Date, time, duration, and interaction data
- Approximate location derived from IP address
- Cookies, pixels, analytics identifiers, and similar technologies
- Log files, diagnostic data, error reports, and security events
We use this information to operate the website, improve performance, personalize user experience, understand visitor behavior, prevent fraud, detect security issues, and troubleshoot technical problems.
Comments and Public Content
If our website allows comments, reviews, testimonials, forum posts, or other public submissions, we may collect the information shown in the submission form, along with your IP address, browser user agent, timestamps, and related metadata to support spam detection, moderation, security, and compliance.
Public submissions may be visible to others. Please do not submit confidential, sensitive, proprietary, or personal information that you do not want made public.
Media and File Uploads
If you upload images, screenshots, documents, videos, logs, exports, or other files to our website, client portal, or project systems, those files may contain metadata such as embedded location data, authorship information, device information, timestamps, or system identifiers.
Please remove sensitive metadata before uploading files unless it is necessary for the work we are performing.
Client Systems and Technical Data
During consulting engagements, we may access or collect information from client systems, software platforms, databases, APIs, logs, cloud environments, ERP systems, CRM systems, analytics tools, code repositories, ticketing systems, integration platforms, or other business applications. This may include:
- System configuration data
- Business process data
- User activity logs
- Error logs and diagnostic information
- Integration records and API payloads
- Reports, saved searches, dashboards, and exports
- Code, scripts, workflows, automations, schemas, and metadata
- Operational, financial, inventory, sales, procurement, customer, or vendor data, depending on the engagement
We handle client system data according to the applicable agreement, statement of work, data processing terms, access controls, confidentiality obligations, and security practices.
2. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember preferences, analyze usage, improve functionality, support marketing, and protect against abuse. These technologies may include:
| Technology type | Purpose | Typical duration |
|---|---|---|
| Essential cookies | Enable core website functionality, session management, forms, security, and authentication. | Session to 1 year |
| Preference cookies | Remember user preferences such as display settings, saved form fields, and interface choices. | Session to 1 year |
| Analytics cookies | Help us understand website traffic, page performance, and visitor behavior. | Session to 2 years |
| Marketing cookies and pixels | Support advertising, retargeting, campaign measurement, and attribution. | Varies by provider |
| Security and fraud prevention tools | Help detect suspicious activity, spam, bot traffic, abuse, and unauthorized access. | Session to 2 years |
| Login and portal cookies | Maintain authenticated sessions and support account access. | Session to several weeks |
| Diagnostic and performance tools | Track errors, latency, uptime, page performance, and technical issues. | Varies by provider |
You can control cookies through your browser settings. Some parts of the website may not function properly if essential cookies are disabled.
3. Third-Party Services and Integrations
We use third-party tools and service providers to operate our business, deliver client work, and improve our services. These may include providers for:
- Website hosting and infrastructure
- Cloud storage and backups
- Email, calendar, chat, and video conferencing
- CRM, sales, marketing, and analytics
- Project management and ticketing
- Client portals and document sharing
- Payment processing and accounting
- Security, monitoring, logging, and error tracking
- AI-assisted transcription, summarization, documentation, analysis, and workflow automation
- Software development, version control, testing, deployment, and observability
- Customer support and help desk services
These providers may process personal information or client data on our behalf, subject to their own terms, privacy policies, contracts, and security practices.
Embedded Content
Our website may include embedded content such as videos, maps, images, social media posts, articles, scheduling widgets, chat tools, or forms. Embedded content from third-party websites behaves as though you visited that third-party website directly.
Those third parties may collect data about you, use cookies, embed additional tracking, and monitor your interactions with their content according to their own privacy policies.
Data Sharing
We may share information with third parties when necessary to:
- Provide, operate, and improve our services
- Communicate with you
- Process payments and manage contracts
- Support sales, marketing, and customer service
- Host, secure, monitor, and maintain our systems
- Perform analytics and reporting
- Use subcontractors, vendors, or implementation partners
- Comply with legal, regulatory, tax, audit, or security obligations
- Enforce agreements or protect rights, property, safety, and systems
- Complete a merger, acquisition, financing, restructuring, or business transfer
We do not sell confidential client project data. We may use aggregated, anonymized, or de-identified information for analytics, benchmarking, service improvement, or marketing, provided it does not reasonably identify a specific person or client.
4. Data Retention and Security
We retain information for as long as reasonably necessary to operate our business, deliver services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, improve our systems, and protect security. Retention periods may vary depending on the type of information, the nature of the engagement, contractual requirements, legal obligations, and operational needs.
Business and Client Records
We may retain communications, recordings, transcripts, project notes, tickets, system logs, technical documentation, deliverables, contracts, invoices, approvals, and related metadata for business continuity, quality assurance, auditability, training, legal compliance, and future support.
Website Comments and Accounts
If our website allows comments, the comment and its metadata may be retained indefinitely to support moderation, spam detection, and automatic approval of follow-up comments.
If users register for an account, we store the personal information provided in their profile. Users may be able to view, edit, or delete certain profile information, though some information may be retained for administrative, legal, security, or backup purposes.
Security Practices
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. These safeguards may include access controls, authentication, logging, encryption, backups, monitoring, vendor review, and least-privilege access practices.
No system, transmission, or storage method is completely secure. We cannot guarantee absolute security.
Administrative Access
Authorized personnel, contractors, vendors, and administrators may access personal information or client data when necessary to operate systems, provide services, troubleshoot issues, maintain security, support clients, or comply with legal obligations.
5. Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information. These rights may include:
Access and Export
You may request a copy of the personal information we maintain about you.
Correction
You may request that we correct inaccurate or incomplete personal information.
Deletion
You may request that we delete personal information we hold about you. We may retain information when necessary for administrative, legal, contractual, security, backup, tax, audit, dispute resolution, or legitimate business purposes.
Objection or Restriction
You may request that we restrict or stop certain processing activities, where applicable law gives you that right.
Marketing Preferences
You may unsubscribe from marketing emails by using the unsubscribe link in the message or contacting us directly. We may still send transactional, service-related, legal, or administrative communications.
Cookie Controls
You may manage cookies through your browser settings or through any cookie preference tools we make available.
Contacting Us
To submit a privacy request or ask questions about how we handle information, contact us using the contact information provided on our website or in your agreement with us.
6. This Website: DataOngoing.ai
The intake form
The executive intake form collects your name, company, work email, the engagement you select, and your consent to be contacted. You can optionally provide your role, a phone number, and a description of the problem. A receipt reference and the submission time are stored with your request in this website's private database, and the request is emailed to the DataOngoing team so we can respond. There is no public directory of submissions. The receipt confirms that your request was recorded; submitting the form does not send you an email, book an engagement, or subscribe you to a mailing list. If you then choose to book a call, scheduling runs on Calendly, and the name and email you entered are passed to Calendly to pre-fill the booking.
Verification before a request is accepted
The form is protected by a verification step that runs in your browser: it fetches a short mathematical challenge from this website's server, solves it, and sends the solution with your request. No third-party verification service is involved, nothing is sent anywhere else, and no cookie is set for it. Requests without a valid solution are not recorded. Because the direct email address and phone number are not published on the website, they are shown only on the receipt of a verified request.
Keep sensitive records out of this form
Do not submit passwords, credentials, bank or tax identifiers, customer records, or confidential deal documents. This website does not connect to your ERP or upload files. Any access to business systems is arranged separately after the appropriate scope and confidentiality arrangements.
Technical information on this website
Hosting infrastructure processes request information to operate and protect this site, and intake and verification requests are rate-limited. The website loads typography from Google Fonts, so your browser may contact Google's font servers. It also loads the Google Ads tag (gtag.js), which sets cookies in your browser and reports page visits to Google so we can measure which advertising brings visitors here; Google describes how it uses this data and how to opt out of personalized ads. Interactive calculators and simulations run in your browser using modeled data.
Contact Information
If you have any questions regarding this Privacy Policy or your data, or want to request access, correction, or deletion, send the request through the intake form and quote your receipt reference if you have one. Do not include sensitive identity documents in the initial message. The receipt of a verified request carries the direct email address and phone number for any follow-up.